Yes, please call the office: 541 601-6236 and we will be happy to take care of any changes to your service schedule.
One time cleaning services canceled within a 24-48 hour time-frame may be billed $40 per cleaner scheduled. Upon-arrival cancellations and cancellations of within 24 hrs may be billed at the full cost of service. Late payments may incur a $25 fee per 21 days past due. In addition, accounts may go to collections after 45 […]
What if I cancel my regular maintenance cleaning or call-in cleaning less than 72 hrs before the scheduled day and time?
When a regular maintenance cleaning service is canceled less than 72 hrs in advance, this limits – and many times prevents – our ability to book the slot for another client and/or for our cleaners. IF YOU NEED TO RESCHEDULE OR CANCEL your regular maintenance cleaning or call-in cleaning, our office requires and appreciates […]
Many of our clients are not home and are at work during the time which we provide service. There are several options regarding how we may enter the home. Please talk to our office about options and decide on a method for your cleaner to enter your home/office. Leave a key for us in a […]
We will always do our best to work with our clients schedule needs. Our morning start time is between 8-10am and our afternoon start time is between 12-2pm. Our cleaners service multiple clients each day, and we appreciate some flexibility in when your cleaner can arrive. If you will not be home when your cleaner […]
Please call the office: 541 601-6236 for all cleaning schedule requests/updates, billing questions, other questions and/ or requests. Your cleaner is not able to make changes to your cleaning schedule. Please note that we do require at least 72hrs (excluding weekends and holidays) to make changes to your cleaning schedule. We need this time to […]
Yes! Absolutely. We love pets! However, if you have dogs: Unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area which our cleaners will clean. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with […]
If you have signed up for a regular maintenance cleaning or a first time deep clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning […]
If you would like to be an invoiced client, let us know, This option will need to be set up through the billing department. We will email you an invoice each month or the day after the cleaning is completed, depending on how your invoice account is set up. If you have been set […]