What if I cancel my regular maintenance cleaning or call-in cleaning less than 72 hrs before the scheduled day and time?
When a regular maintenance cleaning service is canceled less than 72 hrs in advance, this limits – and many times prevents – our ability to book the slot for another client and/or for our cleaners.
IF YOU NEED TO RESCHEDULE OR CANCEL your regular maintenance cleaning or call-in cleaning, our office requires and appreciates at least a 72 hrs notice for any reschedules. Services canceled within a 24-72 hour time-frame may be billed $40 per cleaner scheduled. Upon-arrival cancellations and cancellations of within 24 hrs may be billed at the full cost of service.
Please keep in mind: We still pay our cleaners for each booked time slot– So, if our cleaners arrive to your home and get locked out or you send us home and/or when you cancel within 24 hrs, our cleaners will not have work for that given time slot. Therefore, less than 24 hrs cancellation notice may be billed at full cost.