FAQ

Absolutely! The Cleaning Crew, LLC is 100% locally owned and operated since 1988.

We’ve recognized during our 32-plus years of business that cleaning homes and offices is not only about providing great cleaning, it is also about providing our clients with a peace of mind and satisfaction as the highest priority.  We’re committed to providing a cleaning service which every single one of our clients can count on!

The Cleaning Crew, LLC  started rather humbly with our owner, Karen.  She took to house cleaning to support her daughters as a single mom. Soon she was connecting with other single moms, teaching them her detailed and highly effective house cleaning system…and The Cleaning Crew, LLC was born.   Karen decided 32 years ago that The Cleaning Crew, LLC would provide an elevated cleaning experience with clients’ peace of mind and satisfaction as the highest priority.

Today, The Cleaning Crew, LLC has more than 30 employees (and counting), and Karen’s ethic and passion for excellence shows up in everything we touch!

YES!  We are licensed, bonded and insured  – for your protection and also the protection of our cleaners and our company..  Our insurance is a $1,000,000 policy.  This allows us to work on large projects and post construction job sites.

Yes….  The Cleaning Crew, LLC – uses products which are non-toxic and eco-friendly as often as possible and when requested by our customers.   We also recycle and reuse as many supplies as possible, such as our cleaning towels (they are cleaned and sanitized after each use); and we recycle and reuse our spray bottles and cleaning containers as often as we can.

The Cleaning Crew, LLC –  also supports and purchases supplies from other locally owned businesses’ whom are working to create awareness about green practices, for our use, out in the field and in our office.

We are proud to support locally based advertisement: through The Ashland, Talent, Medford and Grants Pass Sneak Previews, Rogue River Press, Jacksonville Review and the Applegater.   

All of these things together mean that our business not only uses “eco-friendly” cleaning products – but also (and very importantly!) strives to keep our local economy and community dollars circulating locally and within our community.

Our clients are offered a seamless experience from our trained office staff, managers and cleaners, which starts with your first call.

1.  Our office staff is trained and available to take care of your cleaning needs, whether you just have a question or would like to set up cleaning.
2.  Your first time clean or one time clean is managed by our area manager and/or team leader, to make sure we take care of all of your house and office cleaning needs.
3.  We will introduce our cleaners to you and your home on the first visit.  We do this to insure a smooth transition for new service or if we have a cleaner turnover, to make sure we are offering a great cleaning service to ALL of our clients.

Our mission here at The Cleaning Crew, LLC is to provide our clients with an ideal cleaning experience – one that actually makes a difference in your life and the lives of your family.

When our clients walk into their homes after our crew has been there, we want them to have that “aaaaahhhhh” moment – to breathe in the fragrance of a freshly cleaned house, take in the sparkle and shine, all knowing their home has been thoroughly and professionally cleaned.  We are experienced with using natural products and are equipped to completely clean your home using only natural products upon request.

Some of our clients have been with us for more than 15 years! What is it that keeps them around for so long? PEACE OF MIND. Here’s what our longest tenured clients have come to count on from us:

• Our cleaners are fully BACKGROUND CHECKED before they’re hired. Our hiring process is rigid and thorough because a person’s home is their castle. We go to great lengths to make sure it stays that way.
• Our cleaners are THOROUGHLY TRAINED, by our Area Manager, to follow our rigorous process. They then are supervised by a team leader in private homes until they have mastered The Cleaning Crew’s style of cleaning.  This is our process of providing you with consistent cleaning and also an experience you can trust.
• Our cleaners are all employees who are covered by WORKMAN’S COMPENSATION and are eligible to receive paid sick leave.
• Our company is LICENSED, BONDED, & INSURED.
• Our GUARANTEE is the best in the business. If we missed something, we will make it right! Please call our office and we will have a cleaner return to your home or office and make it right.  Providing you with a cleaning experience you can trust and feel good about.

Karen, the owner, decided 32 years ago that The Cleaning Crew, LLC would provide an elevated cleaning experience with clients’ peace of mind and satisfaction as the highest priority.

Want to read what our clients have been saying about us? —–>>> Click here for customer reviews.

We offer our cleaning employees:

1. Incentive programs
2. A supportive and living wage work environment
3. Our employees have the opportunity to train for new job positions and move up through the company.  

Our cleaning staff are employees (not independent contractors). This means:

1. They are covered by workman’s compensation and offered sick pay.
2. They are all licenced, bonded and insured and our company pays State and Federal taxes on all of them.
3. Every employee who works for The Cleaning Crew, LLC has passed a background check through Backgroundchecks.com., a detailed reference check.
4. Is trained (and is regularly re-trained as needed)

All of our staff members are payroll employees and have been meticulously chosen by our company.  Some of our clients have been with us for more than 15 years! What is it that keeps them around for so long? PEACE OF MIND. Here’s what our longest tenured clients have come to count on from us:

• All of our employees (before hire):
  1.  Have been interviewed by our office staff twice.
  2.  Have had a reference check from at least 3 professionals (employers, pastors, professors, supervisors) that know/knew them.
  3.  Have passed a background check through Backgroundchecks.com.  
  4.  Our hiring process is rigid and thorough because your home is your castle. We go to great lengths to make sure it stays that way.

Our hiring process is rigid and thorough because a person’s home is their castle. We go to great lengths to make sure it stays that way.

• All of our employees (After hire):

1.   Our cleaners are thoroughly trained by our Area Manager, to follow our rigorous process. They then are supervised by a team leader in private homes until they have  mastered The Cleaning Crew’s style of cleaning.  This is our process of providing you with consistent cleaning and also an experience you can trust.
2.   Are legally employed with our company and all State & Federal taxes are paid on them.
3.   Our cleaners are all employees who are covered by workers compensation, for your protection and for our cleaners.
4.   Our cleaners are eligible to receive paid sick leave.
5.   Our company is licensed, bonded & insured .
6.  Our Guarantee is the best in the business. If we missed something, we will make it right! Please call our office and we will have a cleaner return to your home or office and make it right, at no additional cost to you.  This is how we provide you with a cleaning experience you can trust and feel good about.

Karen, the owner, decided 32 years ago that The Cleaning Crew, LLC would provide an elevated cleaning experience with clients’ peace of mind and satisfaction as the highest priority.

Get a quote, or give us a call at 541 601-6236. We look forward to taking care of your cleaning needs!

Probably less than you think!

1. Please use the Get a quote link to obtain a quote for your specific service request.
2.  Call us at 541 601-6236 and we will either give you pricing over the phone or will set up a time to come out and give you an in home pricing bid.

The time/rate to clean a home or office depends on a few factors, namely: the size and condition of the home/office and the service program subscribed to.

1.  Our rates are based per labor hour and regular house and office maintenance cleaning is based by the job.
2.  A commute fee may apply depending on the time and distance to get to your home or office.
3.  For regular cleaning maintenance clients: You can chose to supply the products and equipment, to keep the pricing lower or our cleaners can bring all of the cleaning supplies and equipment needed to clean your home at a small additional cost.

If you are in need of a cleaning service,  please call our office today — You owe it to yourself and your household to call us for a quick no-obligation, over-the-phone quote! You’ll be thrilled to see how affordable this budget item can be, and the clear impact it will have on your life and family.  It is our business to make the process easy for you and set you up with a cleaning service which you will be happy with.

We are here to help you with all of your cleaning needs!

1.  We charge by the hour for one time cleans, first time cleans and call-in cleanings:    

When you book service with us over the phone, we will give you a quote “range” for the time that it will take to clean your home or office (for example, your service may be between 4-6hrs). Once our area manager and/or cleaners arrive at your home , they will let you know if it will take less time or if it will take longer to complete the cleaning for that day.  We only charge for the time it takes us to complete your cleaning, so if takes less time to clean, then we will only charge for the cleaning time which it took to clean your home or business.   We will always let you know if we will need additional time to complete the cleaning for that day and get your authorization for additional cleaning, if needed.  

Please note: our phone quotes are 98% accurate; however, there are cases – usually when the actual condition of the home/location doesn’t match what was indicated when requesting the quote and/or when more services are requested once we arrive at your home.

We also offer complimentary in home cleaning estimates, if you prefer. Please call the office: 541 601-6236  and we will be happy to set up a time for our area manager to come to your home and give you pricing for your cleaning needs.    

2.  We charge a set bid price for regular maintenance cleanings:

If you’re signed up for set schedule services, after the end of your third set schedule service, we will “lock in” your service length so you will know your service cost going forward.  

Our Primary Service Area is Ashland, Talent, Phoenix, Medford, Jacksonville, Central Point and Grants Pass and we have a 4 hour minimum (for initial cleaning) and 2.5 hour minimum (for regular maintenance cleaning with one cleaner) and a 5 hour minimum (for regular maintenance cleaning with two cleaners)  to service these areas.  

If you are located within our Extended Service Area, which is Gold Hill, Rogue River, White City, Eagle Point, Rush, Williams, Murphy, and Merlin a $7.50 – $35 per-Cleaner drive fee will be added to your bill and a 4 hour minimum is also applied to these areas.  

We do service outside of our extender service area and commute fees will be applied depending to the length of the drive time and gas expense.    

If our cleaner needs to wait to enter the home/office, wait time is charged time (please see above for instructions on how we can enter).

We accept cash, checks, credit card or bill pay.  

• If paying by credit card there is an additional 3.75% processing fee.  Please call the office and we will be happy to assist you with your card payment.
• If paying by check, please make checks payable to The Cleaning Crew, LLC.
• If paying by cash or check you can leave on the kitchen counter or kitchen table for your cleaner to take with them.
• If paying by bill pay, please schedule payment to arrive on the day of cleaning.

We offer the following options in these cases:

1.  Please mail your payment to The Cleaning Crew, LLC | 1467 Siskiyou Blvd #67 | Ashland, OR 97520  
2. Call the office | 541 601-6236 | and pay via credit card with a 3.75% processing fee.  

We appreciate you paying your bill on time, thank you!  A $25 late fee may be applied to accounts 30 days past due.  Accounts may go to collections after 45 days past due upon receipt of email invoice, unless other payment arrangements have been made.

If you would like to be an invoiced client, let us know, This option will need to be set up through the billing department. We will email you an invoice each month or the day after the cleaning is completed, depending on how your invoice account is set up.   

If you have been set up as an invoiced client, then payment is due within 15 days of receiving the email invoice.

Late payments may incur a $25 fee per 30 days past due.  In addition, accounts may go to collections after 45 days past due upon receipt of email invoice, unless other payment arrangements have been made. Please note: once a bill is past due, and is turned over to collections, we are unable to reverse this action.

Please communicate with us if you are having difficulties getting your bill up to date,  we will always work with our clients to set up payment arrangements.   

If you have signed up for a regular maintenance cleaning or a first time deep clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business.

If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your refrigerator/freezer cleaned), please be sure turn your refrigerator off or unplugged 4 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your oven cleaned), please note that there is currently not a natural oven cleaning product on the market. You will need to turn on the self-clean feature at least 24 hours before your scheduled service and we will wipe the interior out and do the final cleaning with a pumice stone. Please let us know if you would like for us to clean the inside of the oven and/or refrigerator.

Please let us know if someone in your home is currently undergoing radiation or Chemo-Therapy so we can be more sensitive to their needs. We may need to modify the products being used for their comfort.

Please let us know if there are any hazardous areas, exposed wires or damaged flooring.

Yes! Absolutely. We love pets!

However, if you have dogs:

1.  Unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area which our cleaners will clean. For safety reasons, (unless you will be home  and/or unless your pet is completely comfortable with strangers) we ask that Fido be removed from the immediate cleaning areas.
2.  We also suggest that you let us know where you store dog treats (so that we can bribe Fido if needed!).
3.  Please let us know if your pets(Dogs or cats) are indoor-outdoor or indoor-only.
4. We do not clean up pet vomit, feces, urine or inside litter boxes.

Please call the office: 541 601-6236 for all cleaning schedule requests/updates, billing questions, other questions and/ or requests.  Your cleaner is not able to make changes to your cleaning schedule. Please note that we do require at least 72hrs (excluding weekends and holidays) to make changes to your cleaning schedule.  We need this time to ensure that there is enough time to update your cleaners schedule with the new information.  

IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires and appreciates at least a 72 hrs notice for regular set schedule clients, and 48 hrs of notice for one time service clients, to avoid a cancellation fee. If your cleaning is canceled at the door, a fee of $25.00 will automatically be applied to your account.

We will always do our best to work with our clients schedule needs.  Our morning start time is between 8-10am and our afternoon start time is between 12-2pm.  Our cleaners service multiple clients each day, and we appreciate some flexibility in when your cleaner can arrive.  If you will not be home when your cleaner arrives, please see below for options.

 There are several options regarding how we may enter the home. Please talk to our office about options and decide on a method for your cleaner to enter your home/office.

• Leave a key for us in a specific location (and update our office on the location)
• Attach a lock box to your door knob (and update our office on the combo)
• Provide our office with the combination for your garage door
• At the first time clean, provide us with a key.  We will make a copy of your key to have in the office, in case a replacement cleaner is needed to clean your home or office.  Your cleaner will also have a copy of your key.

Please note: If our cleaner needs to wait to enter the home/office, wait time is billed time at rate of service.   

Please be sure to update our office if there is a change of the location and/or code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If your cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. (Please see below for our cancellation policy)   

Many of our clients are not home and are at work during the time which we provide service. There are several options regarding how we may enter the home. Please talk to our office about options and decide on a method for your cleaner to enter your home/office.

• Leave a key for us in a specific location (and update our office on the location)
• Attach a lock box to your door knob (and update our office on the combo)
• Provide our office with the combination for your garage door
• At the first time clean, provide us with a key.  We will make a copy of your key to have in the office, in case a replacement cleaner is needed to clean your home or office.  Your cleaner will also have a copy of your key.

Please note: If our cleaner needs to wait to enter the home/office, wait time is billed time at rate of service.   

Please be sure to update our office if there is a change of the location and/or code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If your cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. (Please see below for our cancellation policy)   

When a regular maintenance cleaning service is canceled less than 72 hrs in advance, this limits – and many times prevents – our ability to book the slot for another client and/or for our cleaners.  

IF YOU NEED TO RESCHEDULE OR CANCEL your regular maintenance cleaning or call-in cleaning, our office requires and appreciates at least a 72 hrs notice for any reschedules.  Services canceled within a 24-72 hour time-frame may be billed at a $25 cancellation fee.  Upon-arrival cancellations and cancellations of within 24 hrs may be billed at the full cost of service.

Please keep in mind: We still pay our cleaners for each booked time slot– So, if our cleaners arrive to your home and get locked out or you send us home and/or when you cancel within 24 hrs, our cleaners will not have work for that given time slot. Therefore, less than 24 hrs cancellation notice may be billed at full cost.

One time cleaning services canceled within a 24-48 hour time-frame may be billed at a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24 hrs may be billed at the full cost of service.

Late payments may incur a $25 fee per 21 days past due.  In addition, accounts may go to collections after 45 days past due upon receipt of email invoice, unless other payment arrangements have been made. Please note: once a bill is past due, and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having difficulties getting your bill up to date,  we will work with our clients to set up payment arrangements.    

Here at The Cleaning Crew, we value both our clients and our cleaners.  We do not like charging our clients extra fees however, at times we find it necessary to make sure our cleaners are taken care of.  We do understand that life happens and we will try to work with you as much as we can.

We do understand that our clients get sick or natural disasters do sometimes occur and we will honor emergency situations allows.

Yes, please call the office: 541 601-6236  and we will be happy to take care of any changes to your service schedule.   

You are welcome to leave your cleaner a “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your cleaner will have the time to get to the extra items on the list, if your cleaner does have extra time, s/he will refer to the list and work off of it.

If there is additional cleaning which  you would like to add to your regular service, please email or call our office and we will update your file going forward.  Additional cleaning duties may increase your bid price.  

Please call the office: 541 601-6236  and we will update your cleaning schedule to allot for more cleaning time and we will reevaluate your bid price then.  We appreciate the opportunity to maintain your home as best as possible while providing you with the most convenient service and the best prices.     

Yes….  Please call the office at 541 601-6236 and we will make the changes to your schedule cleaning and reduce the bid price.    

Keep in mind the cleaner may not be able to clean the whole house if the time is limited on the first 3 cleaning.  UNLESS the home is:

1.  Well maintained
2.  Smaller than originally noted and we over quoted you. 

In this case, you will only be charged for the actual time needed to complete your original service call.

Since we do still need to pay our cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival.  Instead, it is best to let your cleaner clean your home or office and then we will only bill you for the time it took to clean.   

A tip is always appreciated – and goes directly to your cleaner. A tip is a great way to show your cleaner that you are happy with his or her work. Tips are not “rolled into” our hourly rate, so if you would like to tip your cleaner, you may add the tip into your service total payment (and we will reimburse your cleaner) OR you may tip your cleaner directly. In the cleaning industry (unlike other service industries), it is more common to tip a flat rate as opposed to a percentage.

Here’s an example: a massage therapist or hairdresser is generally tipped between 15-20% of the service charge; whereas, a maid or mover is tipped a flat rate of $5 to $50+ per service. The range depends on the length and quality of work.

You bet! If you refer a friend (or stranger!) or family member (and if that person books), you will receive 10% off any additional services. Just make sure your referral mentions you at the time of booking. Also check out our Specials & Gift Cards page.

If you see one of our staff members reviewing the work of one of our cleaners who is cleaning your home, he or she is performing a quality check on your cleaner – and your service. We do schedule periodic on-site evaluations, which help to ensure that you are receiving the best quality service and that your home or office is cleaned to detail. We do this to help ensure that your cleaner doesn’t miss anything and is following company policy. Our onsite quality checks have nothing to do with your specific cleaner, rather we do these drop-ins to make sure all of our cleaners are providing excellent quality service.  We do follow up with additional training for our cleaners at the time we are doing our quality check, if needed.

Please call our office: 541 601-6236 within 24 hours of the cleaning and we will send the team back out – at our expense – to correct the problem.  We will update our notes for your  home or office, so all future cleanings with incorporate your specific requests. We appreciate our clients calling us and letting us know how to better serve them and their cleaning needs.      

Please note, if you book by the hour :  We will do as much cleaning within that given time frame.  (If the service is “capped” – and the time needed to complete the service is limited and we are not allowed the time needed to complete), we do NOT guarantee the service.

Please call the office: 541-601-6236  or email us at info@thecleaningcrewonline.com   We are here to answer any of your questions, comments or special requests.   Please do not hesitate to call or email The Cleaning Crew, LLC office! Our service is to here to make your life easier, so you can enjoy what truly makes you happy.

We do not, but we recommend Michael Kozak at 541-531-9318 to all of our customers.