We do not, but we recommend Michael Kozak at 541-531-9318 to all of our customers.
I have a question. Who do I ask?
Please call the office: 541-601-6236 or email us at firstname.lastname@example.org We are here to answer any of your questions, comments or special requests. Please do not hesitate to call or email The Cleaning Crew, LLC office! Our service is to here to make your life easier, so you can enjoy what truly makes you happy.
Overall, the service I received was great, but there is something that I am not completely happy about. What do I need to do to get it fixed?
Please call our office: 541 601-6236 within 24 hours of the cleaning and we will send the team back out – at our expense – to correct the problem. We will update our notes for your home or office, so all future cleanings with incorporate your specific requests. We appreciate our clients calling us and […]
Who is that person with the clipboard taking notes?
If you see one of our staff members reviewing the work of one of our cleaners who is cleaning your home, he or she is performing a quality check on your cleaner – and your service. We do schedule periodic on-site evaluations, which help to ensure that you are receiving the best quality service and […]
Do you offer any incentives for referrals?
You bet! If you refer a friend (or stranger!) or family member (and if that person books), you will receive 10% off any additional services. Just make sure your referral mentions you at the time of booking. Also check out our Specials & Gift Cards page.
My cleaner did a great job and I would like to show my appreciation. Can you tell me more about tipping?
A tip is always appreciated – and goes directly to your cleaner. A tip is a great way to show your cleaner that you are happy with his or her work. Tips are not “rolled into” our hourly rate, so if you would like to tip your cleaner, you may add the tip into your […]
At the time of booking, I was quoted that my service quote “range” would take 4-5hrs. But now that my cleaner has arrived, I would like to limit my service to 3 or 3.5hrs. Is that okay?
Yes…. Please call the office at 541 601-6236 and we will make the changes to your schedule cleaning and reduce the bid price. Keep in mind the cleaner may not be able to clean the whole house if the time is limited on the first 3 cleaning. UNLESS the home is: Well maintained […]
I am on an every other week regular maintain cleaning program that is locked in at 2.5 hrs per visit. This seems to be almost the perfect amount of time, but my house has been a bit messier lately and I feel like my cleaner may need more time. What will happen if my cleaner needs a little more time, but I already have a “locked in” rate/time?
Please call the office: 541 601-6236 and we will update your cleaning schedule to allot for more cleaning time and we will reevaluate your bid price then. We appreciate the opportunity to maintain your home as best as possible while providing you with the most convenient service and the best prices.
I am on an every other week regular maintain cleaning program that is locked in at the minimum service of 2.5 hrs per visit. This seems to be almost the perfect amount of time, but lately my cleaner has been getting done a bit earlier. Since I can’t book for less time than 2 hrs, what should I do?
You are welcome to leave your cleaner a “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your cleaner will have the time to get to the extra items on the list, if your cleaner does have extra time, s/he will refer to the list and work off of […]