Who is that person with the clipboard taking notes?
If you see one of our staff members reviewing the work of one of our cleaners who is cleaning your home, he or she is performing a quality check on your cleaner – and your service. We do schedule periodic on-site evaluations, which help to ensure that you are receiving the best quality service and that your home or office is cleaned to detail. We do this to help ensure that your cleaner doesn’t miss anything and is following company policy. Our onsite quality checks have nothing to do with your specific cleaner, rather we do these drop-ins to make sure all of our cleaners are providing excellent quality service. We do follow up with additional training for our cleaners at the time we are doing our quality check, if needed.